Messages and what to do · Users, Web app

This chapter lists the messages you are most likely to see, what they mean and what you can do. Look for the message text in the first column.

Starting and signing in

Message	What it means	What to do
Whooops... your app version is no longer supported.	Your app is too old for the server.	Reload the page to get the newest version.
Unfortunately you were unable to connect to our server. We are trying our best to resolve this issue as soon as possible	The app cannot reach the server.	Check your internet connection. Restart the app or try again later.
Something went wrong while trying to log you in	Signing in did not work.	Select Return to login and sign in again.
No office was found	Your email address is not linked to an office.	Ask your Why At Work office administrator to give your address access.
Office version mismatch	Your app version does not match your office.	Update the app. If you already have the newest version, contact your administrator.
Your session has expired, please log back into the app	Your session has expired.	Sign in again.

Booking a workplace

Message	What it means	What to do
That day has already passed at this office, so it can no longer be booked. If your device's date and time are wrong, correcting them will fix this.	The day is over.	Choose a day from today onwards, or correct the date on your device.
That day is not open for booking yet. If your device's date and time are wrong, correcting them will fix this.	The day is too far ahead.	Wait until the day opens, or correct the date on your device.
There are no more workplaces available in one of your selected rooms	The room is full.	Choose another room.
There are not enough workplaces left in the selected room.	There are not enough places left in the room.	Choose another room.
There is no spot left on this parking	The parking is full.	Choose another parking or No parking.
There is insufficient capacity in the selected parking.	There are not enough spots left in the parking.	Choose another parking.
This desk is out of service on that day. Please pick another desk.	The desk is out of service on the day you are booking.	Choose another desk, or another day.
Unfortunately there is no floor plan found for your office.	Your office has no floor plan.	Ask your office administrator.
Something went wrong when trying to fetch your office's floor plan.	The floor plan could not be loaded.	Select Retry.

Checking in

Message	What it means	What to do
Unfortunately we were unable to check you in because you don't have a reservation for this room today. Please make a reservation and try again.	You have no booking for this room today.	Book the room, or check in where you booked.
Unfortunately we were unable to check you in because you don't have a reservation for this workplace today. Please make a reservation and try again.	You have no booking for this desk today.	Book the desk, or check in at your own desk.
Unfortunately, we could not check you in because someone else has already checked themselves in at this workplace. Please try to check in somewhere else.	Someone is already checked in here.	Choose another desk.
Unfortunately, we could not check you in because someone else has already reserved this workplace. Please try to check in somewhere else.	Someone else booked this desk.	Choose another desk.
Unfortunately this workplace has already been reserved by a group, please try to check in elsewhere.	A group booked this desk.	Choose another desk.
Unfortunately, we could not check you in because the workplace is not reserved for your group.	The desk is not one of your group reservation's desks.	Check in at a desk of your group.
Unfortunately there is no availability left on this workplace for the rest of today. Please try a different workplace or make a reservation for another day.	The desk is fully booked for the rest of today.	Choose another desk, or book another day.
This desk is out of service, so we could not check you in here. Please pick another desk.	The desk is out of service.	Choose another desk.
Unfortunately we were unable to check you in because this QR-code has not been activated yet. Please ask your administrator to activate it.	The sticker is not activated.	Ask an administrator to activate it.
Unfortunately, we could not check you in because this QR-code has been activated for a another office. Please try to check in somewhere else.	The sticker belongs to another office.	Switch office, or check in elsewhere.
The office day has ended, so we could not check you in here. Please make a reservation for a future day.	It is after 18:00.	Book a future day.
You are already checked in to this workplace	You are already checked in here.	Nothing. You are checked in.
Unknown QR-code found	The code is not a Why At Work code.	Select Retry and scan the sticker on the desk.
You did not give permission to use your camera	The app may not use the camera.	Allow camera access in your settings, or use the short code.
Check out failed	Checking out did not work.	Try again.

Groups and group reservations

Message	What it means	What to do
A minimum of 2 members is required to create a group	A group needs two or more members.	Add another colleague.
Not added to every booking	A new member could not join some of the group's bookings.	Nothing. The message lists the dates and why.
Past group reservations are not available on this server yet.	Your office's server cannot show past group reservations yet.	Use Upcoming.
Name is empty	The group has no name.	Type a group name.
This group already has as many group leaders as this office allows. Remove one first, or ask an office manager to raise the limit.	The group has the most leaders allowed.	Remove a leader first.
This is the group's only leader. Make somebody else a group leader first.	A group needs a leader.	Make someone else leader first.
It is no longer possible to accept or decline the group reservation.	The reply deadline has passed.	Nothing. The invitation was declined.
You already have a desk or another group booking on one of these half days. Change it in your agenda, or choose another day or day part.	You are already booked on that half day.	Change your own booking, or pick another date or half day.
This desk is out of service on that day. Please pick another desk.	One of the chosen desks is out of service on that day.	Choose other desks.

Facilities

Message	What it means	What to do
Start time must be before the end time	The end is before the start.	Correct the times.
The reservation must be at least 15 minutes	The reservation is shorter than 15 minutes.	Make it longer.
This timeslot has already been taken	Someone already booked this time.	Choose another time or facility.
Unfortunately, it is not possible to edit a repeated reservation. Please delete the reservation and create a new one.	Repeating reservations cannot be changed.	Delete it and make a new one.

Other messages

Message	What it means	What to do
Unable to connect to the internet.	You are offline.	Check your connection and try again.
Something went wrong, please try again.	Something went wrong on the server.	Try again. If it keeps happening, restart the app.
The server could not complete your request. Please try again in a moment.	The server could not handle your request just now. Your connection is fine.	Wait a moment and try again.
This link is invalid. Ask the administrator to provide a valid link.	The office link on the home screen is wrong.	Ask your office administrator.
You are an administrator of one or more offices, please contact us at info@whyatwork.nl	Administrators cannot delete their own account.	Email the address in the message.

Frequently asked questions

Can I book several days at once?

No. Book each day separately. Group leaders can book several dates for a group at once. See Planning group reservations.

How far ahead can I book?

As far as the date bar goes. Your office sets this.

I turned off the switch on the home screen by accident. Can I undo it?

No. Your booking for the whole day was deleted. Book the day again. Your old desk may have been taken in the meantime.

A desk has disappeared from the floor plan. Why?

The desk is out of service on that day. An administrator takes desks out of service, for good or for a while. A desk that is out for a while is shown again from the day after its last day out. See Floor plan and desks.

Why don't I see the QR button?

The QR button only appears when today is selected, you are booked for today and your office uses QR codes.

Why don't I see the floor plan, parking or lunch?

Your office has not turned them on.

Can I change the language or switch to dark mode?

The app follows the language and the light or dark mode of your browser or computer. Change it there.

Where do I change my name?

You cannot change your name after the first-time setup.